NHS FAILED MY MOTHER
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NHS FAILED MY MOTHER
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NHS Highland has launched an investigation over the treatment of an elderly woman at Cowal Community Hospital in Dunoon.
On Monday of this week, Jimmy Duncan of Innellan lodged a written complaint with Viv Smith, Cowal and Bute Locality Manager for NHS Highland – copying it to Jim Mather MSP, Jamie McGrigor MSP, Alan Reid MP and Councillor Dick Walsh, Leader of Argyll and Bute Council.
The basis of Mr Duncan’s complaint is that his 83-year-old mother Sarah was subjected to delays in treatment while in pain, and refused admission to the Dunoon hospital despite a doctor suggesting that she should be admitted. He also expresses concern over poor communication within the hospital and the conditions faced by patients in Ward two.
In his letter, Mr Duncan raises a total of seven points, summarised as follows:
After experiencing back pain, his mother was diagnosed initially at home with a urine infection. This diagnosis was changed two days later after X-ray to a fracture and prolapsed disc.
The hospital is alleged to have refused admission on September 25 after Mrs Duncan was taken by ambulance to the hospital – this said to have happened before any medical assessment of her condition.
A doctor’s recommendation was, according to Mr Duncan, that she should be admitted, but because there were no beds available, she was told to wait for an ambulance to take her home. After spending three hours in hospital, Mr Duncan took his mother home by car despite her discomfort. Subsequent questions to NHS Highland revealed that no ambulance was, in fact, on duty for non-emergency calls.
Five days later, Mrs Duncan was admitted to Dunoon hospital after a physiotherapist requested it – his mother said to have been “in absolute pain.”
Mr Duncan’s fifth point is the conditions in Ward two, which he describes as “dismal”. He says: “The patients’ view from these rooms amounts to looking at four-by-two timber framing covered by a polythene sheet and holed in several places.
He adds: “Rip van Winkle could not sleep in these conditions.”
He also complains about the poor state of the TV room before ending with a more serious issue.
He claims that he was told his mother was to be discharged last Friday, despite the recommendation of a doctor that she should remain in hospital over the weekend for reassessment on Monday. Mr Duncan further alleges that a meeting between medical staff to discuss the situation took place within earshot of his mother, who afterwards “just wanted to go home.”
Mr Duncan concludes his letter: “I believe that further training is required with the emphasis on patient care and management.”
Councillor Walsh commented: “Having discussed Mr Duncan's concerns and now having read his letter I am deeply concerned by his account of his experiences.”
Stating that he had written to express his concern to managers at NHS Highland and the Scottish Ambulance Service, Cllr Walsh added: “In my letter I have requested that the advised experiences by Mr Duncan and his mother be investigated and if found to be confirmed that arrangements are put in place to promote improvements as well as avoid any repetition for others in our community.”
“Too many people have complained and nothing ever seems to be done”, said Mr Duncan.
“The most important person to me is my mother. She’s not a regular at doctor’s surgeries and is very independent – but the moment she needs the NHS this is what happens, it fails her.”
Speaking for NHS Highland, Cowal and Bute Locality Manager Viv Smith supplied the following comment to the cheap viagra: “We have received a complaint and it is currently under investigation.”